Privacy Policy
Privacy Policy for the INBOT Platform
Effective date: 2026-08-25 · Contact: support@marsai.app
1. Scope
This Policy applies to the INBOT platform and related public services provided by MARS AI Inc. (the "Company") on www.inbot.design.
Subscription, billing, output handling, and support data for INBOT Studio are described in the separate Studio Privacy Policy.
2. Information We Collect
- Account and identity information: email, name or nickname, profile image, and authentication identifiers
- Usage records: access time, IP address, device and browser information, feature usage history, and error or performance logs
- Conversation and feature input: questions, responses, selected features and form fields, and feature execution and result history
- Submitted materials: estimates, contracts, receipts, drawings, floor plans, site, defect, or interior photos, other attachments, and related metadata
- Expert consultation information: when a user approves submission, name, email, phone number, consultation details, the conversations, results, and attachments selected for sharing, and optional KakaoTalk Channel follow confirmation and consultation-message delivery status
Materials may contain the user's or a third party's name, contact details, address, signature, or account information. Please mask or remove personal information that is not necessary to use the Service.
3. Purposes of Use
- User identification, login handling, and account management
- Providing requested features such as AI conversation, material analysis, extraction, validation, generation, result storage, and follow-up conversation
- Service operation and quality improvement, error response, misuse prevention, and security
- Expert consultation intake, customer support, notices, and dispute handling
4. Notice on AI Processing
INBOT may use conversations, documents, drawings, photos, and feature input provided by users to produce AI responses, analysis, extraction, validation, recommendations, and images.
Input materials and relevant conversation context may be sent to external AI providers such as OpenAI or Google to the extent necessary to provide the requested feature.
For supported OpenAI API requests, the Company disables provider storage and deletes temporary provider files created for request processing after use. If user input is to be used for general-purpose AI model training, the purpose and available choice or opt-out method will be disclosed separately.
5. Retention
- Pending guest attachments are generally retained for one hour, and guest attachments linked to a conversation are generally retained for up to seven days to support sign-in transfer and result recovery.
- Account conversations, feature results, and linked attachments are retained while needed to maintain the account and provide the Service, and are deleted without undue delay after account closure or fulfillment of the processing purpose unless retention is required by law.
- Expert consultation information and operational or security logs are retained for the period necessary for consultation response, misuse prevention, dispute handling, and related purposes, then deleted.
- Where retention is required by law, information is retained for the applicable statutory period.
6. Processors
| Processor | Purpose |
|---|---|
| Supabase | Authentication, account management, database, and file storage |
| Vercel | Web application deployment, hosting, and CDN delivery |
| AI analysis and generation, and service usage analytics | |
| OpenAI | AI conversation, document and image analysis, and generation |
| Cloudflare R2 | Uploaded file storage and delivery |
| Resend | Delivery of expert consultation and support emails |
| Kakao Corp. | Optional KakaoTalk Channel follow confirmation and delivery of expert-consultation messages using name, mobile number, consultation type, and request number |
If a processor changes or there is a material change to processing, we will update this Policy.
7. International Processing and Transfers
In providing the Service, personal information may be processed outside the Republic of Korea or transferred to overseas processors as described below. Transfers occur over encrypted networks when the Service or relevant feature is used.
| Recipient | Countries | Data and purpose | Retention |
|---|---|---|---|
| Supabase, Vercel, Cloudflare | United States, Japan, and countries where global infrastructure operates | Account and service data, access records, and attachments for authentication, hosting, storage, and delivery | Service contract and the retention periods in Section 5 |
| OpenAI, Google | United States and countries where global AI infrastructure operates | AI processing of conversations, documents, drawings, photos, and relevant context | The period necessary to process the request and under the provider contract |
| Resend | United States | Email delivery of consultation contact details, consultation content, and approved conversations or results | The period necessary for delivery and consultation response |
To decline an international transfer, do not use the relevant AI, upload, or consultation feature, or request restriction of processing at support@marsai.app. Features that require the transfer may then be unavailable.
8. User Rights
- Users may request access, correction, deletion, restriction of processing, or withdrawal of consent.
- Requests may be submitted to support@marsai.app.
9. Cookies and Security
We may use cookies or similar technologies for service delivery, session maintenance, and security.
We apply reasonable safeguards, but complete security cannot be guaranteed in any internet environment.
10. Changes and Contact
This Policy may be updated as laws or the service change. If there is a material change, we will announce it through the service or this page.
For questions about personal information handling, contact support@marsai.app.